Diplomat Luggage

Returns & Exchanges

It’s okay to change your mind! If you’re not completely satisfied with your purchase for any reason, please review our return, refund, and exchange policy below.

General Conditions

We accept returns for exchange or refund within 14 days of purchase, provided items are in unused, unworn, undamaged condition, with all original tags attached and in their original packaging. All returns must be accompanied by the original proof of purchase or a printed copy of the receipt/invoice. Items must be deemed sellable by Diplomat’s store associates or warehouse employees, and all returns are subject to validation and approval at Diplomat’s discretion.

Please note: Customers are responsible for shipping costs when returning items to our main warehouse. Should you wish to return only a particular item included in an order, you do not need to return the entire order.

Shipping Instructions for Returns

To return an item, please ship it to our main warehouse. Include a copy of your receipt or invoice for reference. Customers are responsible for covering shipping fees for returns.

Additional Information

• Timeframe: We do not accept returns made after 14 days from the purchase date.
• Condition: Returns will not be accepted for items that are damaged, worn, or not in their original packaging.
• Offers: Returns of any portion of a purchase will result in the forfeiture of an offer or a deduction equivalent to the value of the offer.
• Incorrect or Damaged Items: In the case of incorrect items shipped or damage during shipment, please contact our Customer Service team at info@diplomat1971.com

Refunds

Refunds with the original receipt are based on the price paid at the time of purchase.

Shipping Policy

We offer free shipping on orders over $200 before taxes and after discounts for deliveries within Canada, unless otherwise noted. Orders under $200 have a flat rate of $20 for standard shipping in Canada-Wise.

At online checkout, you’ll be prompted to choose your desired shipping method. Each shipping method has its own restrictions and charges that will automatically apply to your order, with the order total adjusting as you update your shipping preferences.

Shipping Rates & Restrictions

• Orders ship only on business days: Monday through Friday, excluding statutory holidays.
• All orders are shipped through Canada Post.
• Gift cards are not shipped and can only be redeemed in-store.
• Shipping promotions are valid only for Canadian addresses.
• We currently do not ship to multiple addresses.
• Shipping estimates do not include processing times, which are 1-2 business days.

If you have any questions, please contact our Customer Service team at info@diplomat1971.com

Estimated Delivery Time

Due to high volumes at Canada Post, delivery times may be delayed, and tracking information updates may take longer.

• Standard shipping: 4-10 business days with Canada Post, excluding processing time, which may add an extra 1-2 business days.
• You’ll receive an Order Confirmation email once your order is placed. Please check your spam folder if you do not receive it in your inbox.
• Once your order has shipped, we’ll send an email confirmation with a tracking number.

For further inquiries, visit our Frequently Asked Questions section.

Feel free to visit our CONTACT section where you will find answers to frequently asked questions.

See our CONTACT page

contact@diplomat1971.com

Coverage

Diplomat 1971 warrants that every piece of luggage purchased from an authorized Canadian retailer will be free from defects in materials and workmanship for three (3) years from the date of original retail purchase.

Proof of Purchase

Please retain both your sales receipt and this warranty certificate. They must be presented when making a claim.

Warranty Remedy

At our sole discretion and subject to parts availability, we will repair or replace the affected component—or, where appropriate, the entire product—with the same or a functionally equivalent item. Replacement does not restart or extend the original warranty period.

Geographic Scope

This warranty is valid only within Canada.

Customer Responsibilities

You are responsible for packing the product securely and pre‑paying all transportation, insurance, and related costs to and from our authorized service centre.

To save time and shipping expense, you may request a complimentary Do‑It‑Yourself repair kit for eligible parts such as wheels, locks, handles, or zipper pulls.

Exclusions

This warranty does not cover:
(e.g., airline, train, or bus baggage handling). Such incidents fall under the carrier’s liability; please file a damage report with the carrier before leaving the airport or station.

—scratches, scuffs, dents, abrasion, or fabric fading that do not impair functionality.

—including overloading, improper storage, impact damage, or exposure to extreme temperatures or solvents.

—fire, flood, or other unforeseen events.

Limitation of Liability

This warranty is exclusive and in lieu of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. Diplomat 1971’s liability is limited to the repair or replacement described above; we are not liable for any indirect, incidental, or consequential damages to the fullest extent permitted by law.