Returns & Exchanges
It’s okay to change your mind! If you’re not completely satisfied with your purchase for any reason, please review our return, refund, and exchange policy below.
General Conditions
We accept returns for exchange or refund within 30 days of purchase, provided items are in unused, unworn, undamaged condition, with all original tags attached and in their original packaging. All returns must be accompanied by the original proof of purchase or a printed copy of the receipt/invoice. Items must be deemed sellable by Diplomat’s store associates or warehouse employees, and all returns are subject to validation and approval at Diplomat’s discretion.
Please note: Customers are responsible for shipping costs when returning items to our main warehouse. Should you wish to return only a particular item included in an order, you do not need to return the entire order.
Shipping Instructions for Returns
To return an item, please ship it to our main warehouse. Include a copy of your receipt or invoice for reference. Customers are responsible for covering shipping fees for returns.
Additional Information
- Timeframe: We do not accept returns made after 30 days from the purchase date.
- Condition: Returns will not be accepted for items that are damaged, worn, or not in their original packaging.
- Offers: Returns of any portion of a purchase will result in the forfeiture of an offer or a deduction equivalent to the value of the offer.
- Incorrect or Damaged Items: In the case of incorrect items shipped or damage during shipment, please contact our Customer Service team at diplomat.luggage1971@gmail.com.
Refunds
Refunds with the original receipt are based on the price paid at the time of purchase.
